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\u-26782?\u23545?\u20914?\u31361?\u30340?\u20010?\u20154?\u21453?\u24212?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * \u-29754?\u21035?\u20320?\u30340?\u24773?\u32490?\u23548?\u28779?\u32447?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * \u22914?\u20309?\u22312?\u20914?\u31361?\u20013?\u25511?\u21046?\u20320?\u30340?\u24773?\u32490?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * \u22914?\u20309?\u26377?\u25928?\u-28709?\u-30644?\u-29693?\u-30237?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * \u-29693?\u-30237?\u30340?\u21508?\u20010?\u-27082?\u27573?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b 5.\u25991?\u21270?\u21644?\u20914?\u31361?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * \u25991?\u21270?\u22312?\u20914?\u31361?\u20013?\u30340?\u20316?\u29992?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * \u25105?\u20204?\u-26880?\u-30335?\u27880?\u24847?\u20123?\u20160?\u20040?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * \u22914?\u20309?\u24314?\u-29762?\u24615?\u22320?\u21033?\u29992?\u25991?\u21270?\u30340?\u22810?\u20803?\u24615?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b Outline:\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1. Understanding conflict\u8212?origins, nature and scope\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * What is conflict\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * Underlying causes of conflict\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2. Different types and phases of conflict and the effect on organisational culture and climate\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * How conflict manifests itself\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * What conflict tells us about an organisation\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * When conflict is positive\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3. Communication in conflict\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * Reality checking and effective information management\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * Appropriate assertive communication\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * Giving and receiving constructive criticism\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * The role of perception\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4. Managing emotion and resolving conflict\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * Self-awareness and personal prejudices\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * Encouraging greater openness from others\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * Individual reactions to conflict\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * Recognizing your emotional triggers\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * How to deal with your emotions in conflict\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * How mediation works\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * The stages of mediation\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5. Culture and conflict\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * The role of culture in conflict\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * What to pay attention to\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 * How to use cultural diversity constructively\par\pard\plain\s0\fi0\li0\ri0\sb60\sa60\sl300\plain\f0\fs24\b \u26472?\u-32767?\u24072?\u20171?\u32461?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2008\u24180?\u-31817?\u-26215?\u28207?\u22823?\u23398?\u24037?\u21830?\u31649?\u29702?\u30805?\u22763?\u23398?\u20301?\u12290?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u22312?\u20854?\u-28719?\u21313?\u20116?\u24180?\u30340?\u24037?\u20316?\u29983?\u28079?\u20013?, \u26472?\u20808?\u29983?\u19981?\u20165?\u26366?\u26381?\u21153?\u20110?\u19990?\u30028?\u-30644?\u19994?\u-26490?\u20808?\u30340?500\u24378?\u20844?\u21496?\u-27073?\u23572?\u21345?\u29305?\u26391?\u-29777?\u-244?\u20063?\u22312?\u-25896?\u-28641?\u21457?\u23637?\u30340?\u31227?\u21160?\u20114?\u-32684?\u32593?\u-30644?\u19994?\u20174?\u20107?\u-28729?\u-25896?\u32423?\u31649?\u29702?\u24037?\u20316?\u12290?\u20182?\u26366?\u25285?\u20219?\u20998?\u20844?\u21496?\u21103?\u24635?\u32463?\u29702?\u-244?\u24635?\u-28440?\u-26503?\u30446?\u24635?\u32463?\u29702?\u-244?\u-28720?\u-31707?\u26381?\u21153?\u24635?\u30417?\u31561?\u-32692?\u12290?\u22810?\u24180?\u30340?\u31649?\u29702?\u23454?\u-29195?\u20351?\u24471?\u20182?\u23545?\u26381?\u21153?\u25112?\u30053?\u21644?\u31649?\u29702?\u12289?\u23458?\u25143?\u26381?\u21153?\u12289?\u21592?\u24037?\u31649?\u29702?\u21644?\u-32692?\u19994?\u21270?\u32032?\u20859?\u26041?\u-26782?\u26377?\u28145?\u20837?\u30340?\u29702?\u-30237?\u12290?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u22312?\u-32692?\u19994?\u21270?\u-32515?\u21147?\u21457?\u23637?\u26041?\u-26782?\u-244?\u26472?\u20808?\u29983?\u24456?\u22909?\u22320?\u32467?\u21512?\u20102?\u24037?\u20316?\u31649?\u29702?\u23454?\u-29195?\u19982?\u-32692?\u19994?\u21270?\u32032?\u-29400?\u29702?\u-29766?\u-244?\u23545?\u21592?\u24037?\u-32692?\u19994?\u21270?\u21457?\u23637?\u20013?\u30340?\u22914?\u26102?\u-27148?\u31649?\u29702?\u12289?\u26377?\u25928?\u27807?\u-28646?\u12289?\u22242?\u-27105?\u21512?\u20316?\u31561?\u24120?\u-30271?\u-29766?\u-26472?\u-244?\u26082?\u26377?\u25972?\u21512?\u30340?\u23439?\u-30270?\u-30270?\u23519?\u-30254?\u24230?\u-244?\u20063?\u26377?\u32454?\u-32268?\u20837?\u24494?\u30340?\u26696?\u20363?\u19982?\u32454?\u-32126?\u-28795?\u21161?\u-244?\u20197?\u24378?\u-29693?\u23454?\u29992?\u24615?\u21644?\u25928?\u26524?\u20316?\u20026?\u22521?\u-29779?\u19982?\u30740?\u-29784?\u30340?\u26368?\u32456?\u30446?\u26631?\u12290?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u22312?\u26381?\u21153?\u-26490?\u22495?\u-244?\u26472?\u20808?\u29983?\u24635?\u26159?\u-32515?\u20174?\u24037?\u20316?\u23454?\u-29195?\u21644?\u29983?\u27963?\u20986?\u21457?\u-244?\u28145?\u20837?\u27973?\u20986?\u22320?\u23558?\u21508?\u20010?\u-29731?\u-26472?\u25551?\u-28688?\u30340?\u20837?\u26408?\u19977?\u20998?\u-244?\u20196?\u20154?\u21360?\u-29599?\u28145?\u21051?\u12290?\u22312?\u26381?\u21153?\u-31707?\u-27392?\u12289?\u26381?\u21153?\u-26503?\u30446?\u31649?\u29702?\u12289?\u19968?\u32447?\u23458?\u25143?\u26381?\u21153?\u-28711?\u19977?\u22823?\u20027?\u-30335?\u-26490?\u22495?\u-244?\u20182?\u21516?\u26679?\u26377?\u30528?\u28145?\u20837?\u30340?\u29702?\u-30237?\u12290?\u22914?\u-230?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 ---\u22312?\u27431?\u32654?\u32463?\u27982?\u20307?\u20013?\u-244?\u26381?\u21153?\u25910?\u20837?\u26089?\u24050?\u-28708?\u-29307?\u24635?\u25910?\u20837?\u30340?\u21322?\u22721?\u27743?\u23665?\u-229?\u-32756?\u20013?\u22269?\u21017?\u21482?\u26377?1/3\u12290?\u20256?\u32479?\u20135?\u21697?\u-31707?\u-27392?\u-30270?\u24565?\u31616?\u21333?\u-28720?\u29992?\u22312?\u26381?\u21153?\u19978?\u25152?\u-28640?\u25104?\u30340?\u-29406?\u21153?\u25439?\u22833?\u-244?\u27599?\u20010?\u23395?\u24230?\u-28419?\u22312?\u21457?\u29983?\u-255?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 ---\u22312?\u25191?\u-30644?\u19978?\u-244?\u-26782?\u23545?\u23458?\u25143?\u-244?\u20844?\u21496?\u20184?\u20986?\u20102?\u22823?\u-28209?\u26102?\u-27148?\u21644?\u31934?\u21147?\u-244?\u21364?\u27809?\u26377?\u30475?\u21040?\u23458?\u25143?\u28385?\u24847?\u24230?\u30340?\u30456?\u24212?\u25552?\u21319?\u-244?\u-27154?\u-26472?\u21448?\u20986?\u22312?\u21738?\u-28212?\u-225?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 ---\u22312?\u26085?\u24120?\u24037?\u20316?\u19978?\u-244?\u27599?\u20010?\u23703?\u20301?\u-28419?\u22312?\u20026?\u20182?\u20154?\u25552?\u20379?\u26381?\u21153?\u-244?\u20294?\u19981?\u27491?\u30830?\u30340?\u26381?\u21153?\u-30270?\u24565?\u-244?\u21364?\u24448?\u24448?\u24102?\u26469?\u20107?\u20493?\u21151?\u21322?\u30340?\u25928?\u26524?\u-244?\u23548?\u-32268?\u25237?\u-29751?\u21644?\u-26490?\u23548?\u30340?\u19981?\u28385?\u-244?\u-28711?\u26679?\u30340?\u24773?\u20917?\u26356?\u21152?\u27604?\u27604?\u30342?\u26159?\u-255?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u22312?\u-29698?\u31243?\u26041?\u-26782?, \u20182?\u30340?\u-29698?\u31243?\u-29762?\u-29791?\u28165?\u26224?\u21512?\u29702?\u12289?\u-28613?\u-28783?\u24615?\u24378?\u-244?\u-28795?\u20197?\u22823?\u-28209?\u26696?\u20363?\u21644?\u32451?\u20064?\u-244?\u23454?\u29992?\u24615?\u24378?\u-244?\u20114?\u21160?\u20805?\u20998?, \u21152?\u19978?\u26472?\u20808?\u29983?\u24189?\u-24872?\u-26418?\u-29277?\u30340?\u28436?\u-29774?\u-26418?\u26684?\u-244?\u28145?\u21463?\u20225?\u19994?\u21644?\u23398?\u21592?\u22909?\u-29756?\u-244?\u21487?\u20197?\u20351?\u23398?\u21592?\u-28646?\u-28729?\u19978?\u-29698?\u24456?\u22909?\u30340?\u25484?\u25569?\u23703?\u20301?\u30693?\u-29754?\u12289?\u23703?\u20301?\u25216?\u-32515?\u24182?\u25552?\u-25896?\u31649?\u29702?\u-32515?\u21147?\u12290?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20027?\u-29774?\u-29698?\u31243?\u-230?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u20914?\u31361?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u27807?\u-28646?\u19982?\u21327?\u-29693?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u22269?\u-27067?\u21830?\u21153?\u31036?\u20202?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u20196?\u20154?\u28385?\u24847?\u30340?\u23458?\u25143?\u26381?\u21153?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u26102?\u-27148?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u26102?\u-27148?\u19982?\u21387?\u21147?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u-27392?\u21806?\u19982?\u24066?\u22330?\u-28440?\u21161?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u21387?\u21147?\u19982?\u24773?\u32490?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u-32692?\u19994?\u21270?\u25104?\u-27265?\u20840?\u26041?\u20301?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u-32692?\u19994?\u-27392?\u21806?\u24517?\u22791?\u30340?\u21830?\u21153?\u31036?\u20202?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u26381?\u21153?\u23458?\u25143?\u20171?\u32461?\u-230?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u-27073?\u23572?\u21345?\u29305?-\u26391?\u-29777?\u-248?\u20013?\u22269?\u-247?\u12289?\u-27073?\u23572?\u26031?\u-28646?\u25216?\u26415?\u26381?\u21153?\u-248?\u19978?\u28023?\u-247?\u26377?\u-27056?\u20844?\u21496?\u12289?\u-27073?\u27861?\u25289?\u20240?\u27969?\u20307?\u-29762?\u22791?\u-248?\u26118?\u23665?\u-247?\u12289?\u-27073?\u28023?\u29648?\u-248?\u21271?\u20140?\u-247?\u21672?\u-29726?\u26377?\u-27056?\u20844?\u21496?\u12289?\u-27073?\u26031?\u21033?\u24247?\u20013?\u22269?\u12289?\u-32130?\u21033?\u-248?\u20013?\u22269?\u-247?\u26377?\u-27056?\u20844?\u21496?\u12289?\u-32130?\u-24872?\u29983?\u-28729?\u31243?\u25511?\u21046?\u26377?\u-27056?\u20844?\u21496?\u12289?\u29233?\u26222?\u31185?\u26031?\u31185?\u25216?\u-248?\u26080?\u-27359?\u-247?\u26377?\u-27056?\u20844?\u21496?\u12289?\u22885?\u25176?\u31435?\u22827?\u-248?\u20013?\u22269?\u-247?\u30005?\u23376?\u26377?\u-27056?\u20844?\u21496?\u12289?\u30334?\u20107?\u-248?\u20013?\u22269?\u-247?\u12289?\u25308?\u-32717?\u-248?\u20013?\u22269?\u-247?\u12289?\u-28506?\u-28694?\u31649?\u-29201?\u31995?\u32479?\u-248?\u19978?\u28023?\u-247?\u26377?\u-27056?\u20844?\u21496?\u12289?\u21271?\u20140?\u20248?\u22856?\u29305?\u29123?\u27668?\u24037?\u31243?\u25216?\u26415?\u26377?\u-27056?\u20844?\u21496?\u12289?\u-29411?\u21345?\u23572?\u29305?\u-248?\u20013?\u22269?\u-247?\u25216?\u26415?\u30740?\u21457?\u12289?\u-29411?\u20869?\u20811?\u-27265?\u-26502?\u27773?\u-28826?\u20869?\u-26256?\u26448?\u26009?\u-248?\u24352?\u23478?\u28207?\u-247?\u12289?\u25615?\u21147?\u-29685?\u-248?\u19978?\u28023?\u-247?\u21830?\u-29384?\u26377?\u-27056?\u20844?\u21496?\u12289?\u24120?\u24030?\u26222?\u28789?\u20181?\u21046?\u-30621?\u26377?\u-27056?\u20844?\u21496?\u12289?\u-28589?\u-28738?\u23572?\u30707?\u21270?\u-248?\u20315?\u23665?\u-247?\u26377?\u-27056?\u20844?\u21496?\u12289?\u24503?\u22269?\u21338?\u27901?\u-26938?\u22242?\u12289?\u24093?\u26031?\u26364?\u-248?\u20013?\u22269?\u-247?\u26377?\u-27056?\u20844?\u21496?\u12289?\u19996?\u-26418?\u26631?\u-32268?\u-26902?\u-27455?\u-24679?\u27773?\u-28826?\u-28207?\u-30835?\u26377?\u-27056?\u20844?\u21496? \u12289?\u27861?\u-26889?\u22885?\u20225?\u19994?\u31649?\u29702?\u-248?\u21271?\u20140?\u-247?\u26377?\u-27056?\u20844?\u21496?\u12289?\u-26402?\u21033?\u28006?\u-248?\u20013?\u22269?\u-247?\u12289?\u31119?\u26031?\u28070?\u28369?\u27833?\u-248?\u20013?\u22269?\u-247?\u26377?\u-27056?\u20844?\u21496?\u12289?\u30422?\u-31960?\u26131?\u23433?\u27605?\u-29384?\u26131?\u-248?\u19978?\u28023?\u-247?\u26377?\u-27056?\u20844?\u21496?\u12289?\u26684?\u25289?\u-24872?\u-28826?\u-28794?\u20869?\u-26256?\u-248?\u19978?\u28023?\u-247?\u26377?\u-27056?\u20844?\u21496?\u12289?\u26684?\u20848?\u23500?\u27700?\u27893?\u-248?\u26080?\u-27359?\u-247?\u26377?\u-27056?\u20844?\u21496?\u12289?\u22266?\u29790?\u29305?\u-248?\u22825?\u27941?\u-247?\u22797?\u21512?\u26448?\u26009?\u26377?\u-27056?\u20844?\u21496?\u12289?\u22269?\u21326?\u20154?\u23551?\u20445?\u-27031?\u-32607?\u20221?\u26377?\u-27056?\u20844?\u21496?\u12289?\u22269?\u26053?\u-28720?\u-28646?\u21830?\u21153?\u26053?\u-30644?\u12289?\u22269?\u27665?\u27833?\u20117?\u21326?\u-25896?\u30707?\u27833?\u-29762?\u22791?\u12289?\u22269?\u-31889?\u25511?\u-32607?\u-32607?\u20221?\u26377?\u-27056?\u20844?\u21496?\u12289?\u28023?\u21147?\u-28738?\u27773?\u-28826?\u31995?\u32479?\u-248?\u24120?\u29087?\u-247?\u19978?\u28023?\u20998?\u20844?\u21496?\u12289?\u28751?\u-29777?\u-28646?\u-29777?\u20256?\u-28671?\u20135?\u21697?\u21046?\u-28640?\u-248?\u19978?\u28023?\u-247?\u12289?\u20136?\u29305?\u-28589?\u26684?\u25289?\u26031?\u24314?\u31569?\u20135?\u21697?\u-248?\u20013?\u22269?\u-247?\u12289?\u27818?\u22763?\u30005?\u23376?\u-32607?\u20221?\u26377?\u-27056?\u20844?\u21496?\u12289?\u23478?\u20048?\u27663? 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\u25105?\u-30335?\u25253?\u21517?\b0\par\pard\plain\s0\fi400\li0\ri0\plain\f0\fs22 \u21672?\u-29726?\u30005?\u-29731?\u-230?027-5111 9925 , 027-5111 9926\par\pard\plain\s0\fi400\li0\ri0\plain\f0\fs22 \u20540?\u29677?\u25163?\u26426?\u-230?18971071887    \u-28498?\u31665?\u-230?Service@mingketang.com\par}