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3.\u20102?\u-30237?\u20135?\u21697?\u31649?\u29702?\u30340?\u25972?\u20307?\u32452?\u32455?\u27169?\u24335?\u-229?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4.\u29702?\u-30237?\u20135?\u21697?\u31649?\u29702?\u30340?\u20851?\u-27346?\u20869?\u23481?\u-230?1234567\u-229?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5.\u28436?\u32451?\u-230?\u32452?\u24314?\u23398?\u20064?\u23567?\u32452?\u-244?\u30772?\u20912?\u-229?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6.\u28436?\u32451?\u-230?\u26576?\u20225?\u19994?\u20135?\u21697?\u21019?\u26032?\u30495?\u23454?\u20889?\u29031?\u-244?\u-29784?\u-29766?\u20225?\u19994?\u20135?\u21697?\u31649?\u29702?\u21508?\u-27082?\u27573?\u23384?\u22312?\u30340?\u-27154?\u-26472?\u-229?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7.\u19994?\u30028?\u20844?\u21496?\u22312?\u20135?\u21697?\u31649?\u29702?\u26041?\u-26782?\u23384?\u22312?\u30340?\u20027?\u-30335?\u-27154?\u-26472?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8.\u29702?\u-30237?\u29983?\u21629?\u21608?\u26399?\u30340?\u27010?\u24565?\u-230?\u20135?\u21697?\u29983?\u21629?\u21608?\u26399?\u12289?\u20135?\u21697?\u20840?\u29983?\u21629?\u21608?\u26399?\u12289?\u-26503?\u30446?\u29983?\u21629?\u21608?\u26399?\u12289?\u25216?\u26415?\u29983?\u21629?\u21608?\u26399?\u31561?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9.\u29702?\u-30237?\u20225?\u19994?\u20135?\u21697?\u31649?\u29702?\u30340?\u23545?\u-29599?\u-230?\u20135?\u21697?\u21253?\u-244?\u-32756?\u-26786?\u20135?\u21697?\u-229?\u32454?\u20998?\u24066?\u22330?\u-244?\u-32756?\u-26786?\u24066?\u22330?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 10.\u28548?\u28165?\u24066?\u22330?\u12289?\u32454?\u20998?\u24066?\u22330?\u12289?\u20135?\u21697?\u12289?\u20135?\u21697?\u21253?\u12289?\u20135?\u21697?\u31995?\u21015?\u12289?\u20135?\u21697?\u26063?\u31561?\u27010?\u24565?\u21450?\u20854?\u20851?\u31995?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 11.\u23398?\u21592?\u-29784?\u-29766?\u-230?\u20160?\u20040?\u26159?\u25104?\u21151?\u30340?\u20135?\u21697?\u-225?\u24212?\u20855?\u22791?\u21738?\u20123?\u29305?\u24449?\u-225?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 12.\u22269?\u20869?\u22806?\u19968?\u27969?\u30740?\u21457?\u20225?\u19994?\u30340?\u20135?\u21697?\u31649?\u29702?\u29616?\u29366?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u19971?\u20010?\u27010?\u24565?\u21482?\u26377?\u19968?\u20010?\u-32515?\u-28820?\u21270?\u20026?\u24066?\u22330?\u25104?\u21151?\u30340?\u20135?\u21697?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 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47.\u24066?\u22330?\u32454?\u20998?\u19971?\u27493?\u27861?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 48.\u20030?\u20363?\u-230?\u26576?\u20135?\u21697?\u-28709?\u-30644?\u24066?\u22330?\u32454?\u20998?\u30340?\u-28729?\u31243?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 49.\u24066?\u22330?\u32454?\u20998?\u20013?\u-30335?\u27880?\u24847?\u30340?\u-27154?\u-26472?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 50.\u32454?\u20998?\u24066?\u22330?\u27010?\u-30335?\u20171?\u32461?\u30340?\u20869?\u23481?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 51.\u20030?\u20363?\u-230?A\u20844?\u21496?\u26576?\u20135?\u21697?\u32447?\u32454?\u20998?\u24066?\u22330?\u31616?\u20171?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 52.\u23398?\u21592?\u28436?\u32451?\u-230?\u23545?\u-28663?\u23450?\u20135?\u21697?\u32447?\u-28709?\u-30644?\u24066?\u22330?\u32454?\u20998?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b 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54.\u25112?\u30053?\u22320?\u20301?\u20998?\u26512?\u30340?\u24037?\u20855?\u-230?SPAN\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 SPAN\u20998?\u26512?\u20013?\u22235?\u31181?\u31867?\u21035?\u30340?\u32454?\u20998?\u24066?\u22330?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u22914?\u20309?\u-29756?\u20272?\u24066?\u22330?\u21560?\u24341?\u21147?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u22914?\u20309?\u-29756?\u20272?\u31454?\u20105?\u22320?\u20301?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 SPAN\u24212?\u29992?\u20030?\u20363?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 55.\u-29406?\u21153?\u20998?\u26512?\u24037?\u20855?\u-230?FAN\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 FAN\u24212?\u29992?\u20030?\u20363?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 SPAN\u19982?FAN\u32452?\u21512?\u24212?\u29992?\u20030?\u20363?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 56.\u23545?\u32454?\u20998?\u24066?\u22330?\u-28709?\u-30644?SWOT\u20998?\u26512?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 57.\u23545?\u32454?\u20998?\u24066?\u22330?\u-28709?\u-30644?\u28145?\u20837?\u30340?$APPEALS\u20998?\u26512?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 58.\u23398?\u21592?\u28436?\u32451?\u-230?\u23545?\u21021?\u27493?\u-28663?\u23450?\u30340?\u32454?\u20998?\u24066?\u22330?\u-28709?\u-30644?\u32452?\u21512?\u20998?\u26512?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b 1.2.4\u31532?\u22235?\u27493?\u-230?\u21046?\u23450?\u32454?\u20998?\u24066?\u22330?\u19994?\u21153?\u-29791?\u21010?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u20102?\u-30237?\u19994?\u21153?\u-29791?\u21010?\u20070?\u30340?\u20851?\u-27346?\u20869?\u23481?\u-229?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 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103.\u20934?\u30830?\u29702?\u-30237?\u-26880?\u27714?\u-244?\u24314?\u31435?\u20851?\u-27346?\u-26880?\u27714?\u21040?\u20135?\u21697?\u21334?\u28857?\u30340?\u20851?\u31995?\u-230?FFAB\u27861?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u20135?\u21697?\u30340?\u29305?\u28857?\u12289?\u21151?\u-32515?\u8212?\u8212?\u12299?\u20248?\u28857?\u8212?\u8212?\u12299?\u23458?\u25143?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b 1.3.3\u24066?\u22330?\u-26880?\u27714?\u20256?\u-28654?\u-244?\u20026?\u20135?\u21697?\u-30268?\u21010?\u25552?\u20379?\u20934?\u30830?\u-28781?\u20837?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u22522?\u20110?\u-26880?\u27714?\u20998?\u26512?\u30340?\u32467?\u26524?\u-244?\u27491?\u30830?\u20256?\u-28654?\u-26880?\u27714?\u21040?\u20135?\u21697?\u-30268?\u21010?\u12289?\u20135?\u21697?\u24320?\u21457?\u20013?\u12290?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 104.\u24066?\u22330?\u-26880?\u27714?\u20998?\u-28339?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u-26880?\u27714?\u20998?\u-28339?\u30340?\u20027?\u-30335?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u-26880?\u27714?\u20998?\u-28339?\u30340?\u20027?\u-30335?\u27963?\u21160?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u-26880?\u27714?\u20998?\u-28339?\u30340?\u26426?\u21046?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 105.\u24066?\u22330?\u-26880?\u27714?\u25968?\u25454?\u24211?\u32467?\u26500?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 106.\u24066?\u22330?\u-26880?\u27714?\u25968?\u25454?\u24211?\u30340?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 107.\u24066?\u22330?\u-26880?\u27714?\u20256?\u-28654?\u21040?\u20135?\u21697?\u-30268?\u21010?\u20013?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 108.\u24066?\u22330?\u-26880?\u27714?\u20256?\u-28654?\u21040?\u-26503?\u30446?\u20219?\u21153?\u20070?\u20013?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 109.\u24066?\u22330?\u-26880?\u27714?\u20256?\u-28654?\u21040?\u20135?\u21697?\u24320?\u21457?\u-26880?\u27714?\u20998?\u26512?\u-27082?\u27573?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 110.\u24066?\u22330?\u-26880?\u27714?\u20256?\u-28654?\u21040?\u20135?\u21697?\u24320?\u21457?\u23454?\u29616?\u-27082?\u27573?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 111.\u-26880?\u27714?\u20256?\u-28654?\u20381?\u25454?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 112.\u-26880?\u27714?\u20256?\u-28654?\u27880?\u24847?\u20107?\u-26503?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b 1.3.4\u24066?\u22330?\u-26880?\u27714?\u25910?\u-26938?\u19982?\u20998?\u26512?\u30340?\u20004?\u22823?\u31995?\u32479?\u21270?\u24037?\u20855?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u-28211?\u28857?\u20171?\u32461?\u20004?\u31181?\u26041?\u27861?\u-244?\u23454?\u29616?\u23558?\u24066?\u22330?\u-26880?\u27714?\u25910?\u-26938?\u12289?\u20998?\u26512?\u12289?\u20256?\u-28654?\u12289?\u24418?\u25104?\u20135?\u21697?\u-30268?\u21010?\u-28709?\u-30644?\u-30835?\u21512?\u-229?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u28436?\u32451?\u-230?\u20197?\u20225?\u19994?\u-32278?\u-29013?\u20135?\u21697?\u20026?\u20363?\u-244?\u-29754?\u21035?\u-28709?\u-30644?$APPEALS\u28436?\u32451?\u12290?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b 113.$APPEALS\u20843?\u-30335?\u32032?\u27861?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u31449?\u22312?\u23458?\u25143?\u-30254?\u24230?\u24605?\u-32765?\u-27154?\u-26472?\u-244?\u21028?\u26029?\u23458?\u25143?\u-29395?\u20080?\u-30335?\u32032?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u20843?\u-30335?\u32032?\u32454?\u20998?\u20026?\u23376?\u-30335?\u32032?\u-244?\u26681?\u25454?\u23376?\u-30335?\u32032?\u-29762?\u-29791?\u-29693?\u26597?\u-27154?\u21367?\u25110?\u-29761?\u-29688?\u-27154?\u-26472?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 $APPEALS\u-29761?\u-29688?\u20250?\u-29778?\u21644?\u23458?\u25143?\u-29756?\u20998?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u25972?\u29702?\u23458?\u25143?\u21453?\u-26232?\u32467?\u26524?\u-244?\u20998?\u-28339?\u23458?\u25143?\u21453?\u-26232?\u-28709?\u20837?\u30740?\u21457?\u12289?\u23433?\u-30523?\u12289?\u21806?\u21518?\u12289?\u21697?\u-29400?\u12289?\u24066?\u22330?\u12289?\u-27392?\u21806?\u31561?\u-26490?\u22495?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u-29754?\u21035?\u23458?\u25143?\u20851?\u27880?\u30340?\u24046?\u-29219?\u-230?\u19982?\u23458?\u25143?\u28385?\u24847?\u20043?\u-27148?\u30340?\u32477?\u23545?\u24046?\u-29219?\u12289?\u19982?\u31454?\u20105?\u23545?\u25163?\u30340?\u30456?\u23545?\u24046?\u-29219?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 114.VOC\u-248?Voice of customer\u23458?\u25143?\u20043?\u22768?\u-247?\u20061?\u27493?\u27861?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1.4\u20135?\u21697?\u20840?\u29983?\u21629?\u21608?\u26399?\u31649?\u29702?\u32452?\u32455?\u20445?\u-26980?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 115.\u20026?\u20160?\u20040?\u20135?\u21697?\u20840?\u29983?\u21629?\u21608?\u26399?\u31649?\u29702?\u-26880?\u-30335?\u22242?\u-27105?\u-28720?\u20316?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 116.\u20135?\u21697?\u31649?\u29702?\u30340?\u32452?\u32455?\u27169?\u24335?\u-230?\u22235?\u20010?\u22242?\u-27105?\u12289?\u19977?\u23618?\u32467?\u26500?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u20998?\u23618?\u20998?\u32423?\u12289?\u20840?\u21592?\u21442?\u19982?\u12289?\u30446?\u26631?\u23548?\u21521?\u12289?\u22242?\u-27105?\u21512?\u20316?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u20915?\u31574?\u-32763?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u26085?\u24120?\u31649?\u29702?\u-32763?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u20135?\u21697?\u32463?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u-26503?\u30446?\u32463?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u25191?\u-30644?\u-32763?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u-26490?\u22495?\u19987?\u23478?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u30417?\u25511?\u-32763?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 117.\u20135?\u21697?\u-30268?\u21010?\u22242?\u-27105?\u30340?\u30446?\u26631?\u19982?\u-29405?\u20219?\u-248?\u28165?\u21333?\u-247?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 118.\u20135?\u21697?\u24320?\u21457?\u22242?\u-27105?\u30340?\u30446?\u26631?\u19982?\u-29405?\u20219?\u-248?\u28165?\u21333?\u-247?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 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